Shipping policy


Shipping Policy

Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Carriers & Methods "We ship using trusted carriers which may include Canada Post, DHL Express, FedEx, and other carriers depending on your location and supplier. The available shipping methods will be displayed at checkout based on your location."

Estimated Delivery Times

  • 🇨🇦 Canada: 3–7 business days/ 7-20 business days.
  • 🇺🇸 United States: 5–10 business days/ 7-20 business days.
  • 🌍 International: 10–21 business days/ 15-30 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping Costs

  • Canada: Rates calculated at checkout based on weight and destination
  • USA: Free standard shipping on orders over $150 CAD; carrier-calculated rates apply below this threshold
  • International: Free standard shipping on orders over $200 CAD; carrier-calculated rates apply below this threshold

Order Tracking Once your order ships, you will receive an email with your tracking number. You can use this to monitor your delivery through the carrier's website.

Delays & Exceptions Delivery times may be affected by peak seasons, public holidays, severe weather, or customs processing. HomeHeart is not responsible for delays caused by shipping carriers or events outside our control.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at Marylotika97@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.

Import Duties & Taxes (International Orders) Orders shipped outside of Canada may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. HomeHeart is not responsible for any customs delays, duties, or taxes incurred on international shipments. If a package is refused or unclaimed due to unpaid duties or taxes, return shipping costs will be deducted from any applicable refund.